Contact Comcast and tell the agent you need help recovering your Netflix login information. Only Netflix streaming accounts can be linked. You may need to sign out of your Netflix account on your X1 set-top box to begin the linking process, Please provide a short description of your issue, Sorry, we can't find an account with this email address, Using Netflix on your Xfinity X1 set-top box, How to find and download TV shows and movies. When talking about user reviews, there have been a lot of negative one for Xfinity (and for all providers for that matter) since the coronavirus pandemic. As this Xfinity Flex review has shown, while this device has Netflix and Amazon Prime Video, that's not exactly enough when you consider the thousands of apps available on Roku and Amazon's devices. The origin for the Xfinity streaming problems. If it’s not the streaming problems, check if there are any Xfinity Internet outages in your area. In the majority of cases, Speedify will automatically detect and start using any Internet connections available to your device - but if you need help we have quick start guides available for most common set ups. Learn more about our paid Xfinity X1 and Xfinity Flex Apps. ... Why isn't Netflix working? If you have a Netflix streaming account that is connected with a DVD plan, you will need to remove streaming and sign up for a separate streaming account with a different email address in order to link your Xfinity package. Speedify can bond any combination of 2 or more Internet connections and will intelligently distribute your online traffic between them for optimal performance. Customers in the United States can sign up for an eligible Xfinity package that includes a Netflix subscription. If your package is still active and your Netflix account was put on hold or canceled, try to re-link your Netflix account by following "How do I activate my package with Netflix?". Select Get Help to view your Netflix account email. To get back to watching, check if there is an error code or error message on-screen and enter it into the search bar below. The origin for the Xfinity streaming problems. If your Netflix account does not have a valid payment method on file, your account will go on hold. Make sure you're not launching the app from your Smart TV or another device. You can contact Xfinity customer support at 1-800-934-6489. If you are experiencing a Netflix error, use this article to resolve the issue. Xfinity Flex is an IPTV product that packages up popular streaming apps like Netflix, Amazon Prime Video, HBO, etc., along with free sources of … And, of course, getting a very poor video quality. Provide the agent the email address you wish to use for Netflix. (Refer to the “Set up Netflix” section on Using Netflix on your Xfinity X1 set-top box for instructions.). Please contact customer service and provide the email address for the Netflix account that is incorrectly linked so that we can help you link the correct Netflix account to your To continue streaming, you must visit your Netflix Account page and add a new payment method. We have a single tv in our family room, we've used Chromecast, Roku, Amazon Fire stick, and now an Xfinity Flex.