For more information about how to bring your own Windows licenses and use them on EC2, visit the Windows Bring Your Own License (BYOL) FAQ. Once setup, AWS takes care of these administrative tasks on your behalf, so that you can seamlessly launch virtual machines (instances) on Dedicated Hosts just like you would launch an EC2 instance with AWS provided licenses. Great i thought. All rights reserved. But, he said, when things go wrong on Amazon, the stakes are big and tensions run high. At the same time, Amazon is pushing that side of the business to be a more self-sufficient platform, as the retailer’s priority has been to maximize sellers’ sales while minimizing the heavy lifting Amazon has to do to make that happen. was your ‘account manager’ for general selling, FBA or SFP ? Learn more about your Windows licensing options. “Amazon at times can be very helpful,” said Will Johnston, the founder of Grow and Make, a brand selling on Amazon’s third-party marketplace. Any help would be welcome. “I don’t think they’re overpromising or there’s a bait and switch. Apply to Account Manager, Account Executive, Technical Account Manager and more! When Revant Optics, which sells replacement parts for name-brand glasses, ran into IP issues on Amazon earlier this year, CEO Jason Bolt decided to shell out a monthly fee of $2,000 for access to a dedicated Amazon account manager. This helps you to save money by leveraging your existing investments. On Tuesday, the e-commerce giant announced a new point of sale solution that it is calling Amazon One. In some cases, Amazon will work with sellers around special initiatives, which include incentives like free access to an account manager. You have visibility of the number of sockets and physical cores that support your instances on a Dedicated Host. As the team on the front lines with third-party marketplace sellers, that’s increasingly apparent as that side of Amazon’s business grows faster than its retail business. It’s easy to blame the only person at the other end of the line. Any help would be welcome. Unfortunately after accepting the meeting i realised there are no instructions how to join the meeting. Amazon's annual sales event will now be held on October 13-14. But when it comes to more technical aspects to accounts, the knowledge and expertise is not there,” said Michael Maher, the founder of the agency Cartology that works with Amazon sellers. Great i thought. I waited at the appropriate time but no call came and no further email with instructions. The issues are more prevalent for sellers, not vendors, who have managers assigned automatically to manage orders and choose inventory, more like a traditional wholesale relationship. Account manager expertise Was a very disappointing start. Account managers can push problems to the right team but they’re not solving the problem for you,” said Dan Brownsher, the founder of Amazon consultancy ChannelKey. An Amazon EC2 Dedicated Host is a physical server fully dedicated for your use, so you can help address corporate compliance requirements. Use Manage Your Content and Devices to update payment and account settings for your Amazon devices and Kindle apps. Forward to Amazon at stop-spoofing@amazon.com if you have any doubts. Amazon’s built out its seller services to include more in-depth analytics and reports, for example, so it can be more hands-off. They don’t have responses for nuance.”. But retailers have also become increasingly wary of using Amazon's technology. “You have to be realistic. According to one seller, a trademark may apply for a product when it’s listed under one category, but not if it’s listed under a second category, even though it’s the same product. After a nightmare episode where product listings were pulled from the site, he saw paying for an account manager as “insurance” if something were to go wrong again. We ended up pulling out of Canada - wasn’t much more profitable than the states and overall more expensive to do business there. Use AWS License Manager to start managing your Dedicated Hosts. Check the last 4 digits of your bank account are correct and have not been altered and then change your password just in case. An important difference between a Dedicated Host and a Dedicated instance is that a Dedicated Host gives you additional visibility and control over how instances are placed on a physical server, and you can consistently deploy your instances to the same physical server over time. This was the person arranging the meeting, {Moderator edit (Jessica) personal information removed}. You can run different instance sizes within the same instance family on a Dedicated Host by leveraging the Nitro-based instances. I doubt anyone on these forums has a dedicated account manager. We do the most we can to stay on top of the rules and new policies, we pay for an account manager for hope that we can comply and stay ahead, but in these instances that hasn’t worked, so it is challenging to stay ahead, even with all of the resources.”. But, others are concerned that more shoppers will decide to just wait a few more weeks, in the hopes of getting better deals on Black Friday and Cyber Monday. Click here to return to Amazon Web Services homepage, Windows Bring Your Own License (BYOL) FAQ. Problems are arising as Amazon’s rules change. The device allows customers to pay without ever having to take out their phone or credit card, instead paying by placing their palm over a scanning device. are you a new seller on Amazon ? Several months later, it did: An IP snafu resulted in more than 1,000 of Revant Optics’ products being pulled. Recognizing the companies and campaigns modernizing retail in the digital age. For those who sell on Amazon, account managers have been considered a lifeline — the real people on the other end who can cut through the black box of selling on Amazon to field questions and offer support for individual sellers’ needs. That creates headaches for sellers, who can lose business as products are pulled to be reviewed for violations first. But when reached, Bolt found the account manager didn’t have the answers. This gives you the confidence that the instance will run on the same physical server even through planned interruptions, helps reduce licensing costs in scenarios that require license affinity for a period of time (e.g., 90 days), and can be used to maintain an instance placement scheme. AWS Config continuously monitors and records when instances are launched, stopped, or terminated on a Dedicated Host. “When you do that, you get their attention, and then you’re asked to join special initiatives because you’re serious about your Amazon business.” Williams said Rise got access to an account manager for the first time when it was selected as a brand to work with Amazon to launch business in Canada. You can use this information to manage licensing for your own server-bound software that is licensed per-socket or per-core. You can use Dedicated Hosts and Dedicated instances to launch Amazon EC2 instances on physical servers that are dedicated for your use. Also check that your EU marketplaces have not changed or had listings added. Prime Day is a big sales day for Amazon. When it comes to issues that can impact sellers’ businesses, like suspended accounts, pulled product listings, IP infringements or warehouse inventory disasters, all account managers is open a customer service ticket on a seller’s behalf. when getting us selling FBA to North America. The marketplace drives more volume than the first-party platform, and saw $160 billion in revenue in 2018. Are you sure the email was genuine and that this wasn’t a phishing scam? Amazon’s internal answer to that is its account managers, but that same nuance of the marketplace means that knowledge gets lost in silos across these account managers. Some account managers specialize in optimizing sales, while others’ expertise is driving advertising revenue for the company by getting sellers more involved in Amazon’s advertising business. For sellers who want more than the automated seller policy responses spit back through the Seller Central Support system, account managers are seen as a competitive advantage worth paying for. An entire external industry of Amazon-expertise agencies has risen up, often established by former Amazon employees, to help sellers and brands figure out their Amazon businesses. By Hilary Milnes. I had the same problem twice with this account manager ! Amazon EC2 Dedicated Hosts allow you to use your eligible software licenses from vendors such as Microsoft and Oracle on Amazon EC2, so that you get the flexibility and cost effectiveness of using your own licenses, but with the resiliency, simplicity and elasticity of AWS. 234 Amazon Account Manager jobs available on Indeed.com. Why skin-care startup Topicals uses Twitter as a growth engine, ‘Flying blind’: How DTC CEOs are preparing for the holidays, Pepsi’s e-commerce business nearly doubled this past quarter, Amazon sellers are anxious about their Prime Day strategies, ‘Give your community what they want’: DTC brands are increasingly leaning on merch, Pitch deck: How Amazon is coaching agencies to craft sellers' Prime Day strategies, Amazon faces an uphill battle convincing retailers to use its pay-by-hand technology. I received an email from my dedicated account manager offering a meeting to help me get started. With Dedicated Hosts, you get a physical server that is dedicated for your use. When Revant Optics, which sells replacement parts for name-brand glasses, ran into IP issues on Amazon earlier this year, CEO Jason Bolt decided to shell out a monthly fee of $2,000 for access to a dedicated Amazon account manager. According to Brownsher, Amazon isn’t misleading around what its account managers are there to do. Was the meeting a webinar? When you look at how it’s transitioning sellers away from Vendor Central that aren’t making as much, it’s apparent Amazon is focused on higher-profit brands, so they’re putting more resources towards that vs. the newer sellers.”. “There are so many things that can affect an Amazon listing or the performance of it, and they’re not always the ones capable of solving the problem. © 2020, Amazon Web Services, Inc. or its affiliates. Sifting through the noise I received an email from my dedicated account manager offering a meeting to help me get started. It's also to encourage more people to buy Amazon Prime memberships, and to get the companies that sell on Amazon to spend more on advertising.