The official RuneScape Twitter Support account is @JagexSupport. Our teams are the landscapers of fantastic realms, the creators of quests, the writers of history, the makers of legend – and that’s just their day job. The team are also responsible for responding to support tickets, monitoring social media, and passing on player feedback and comments. A few of these pages offer an button to "Click here to contact us". They do so out of their passion for the community. Get help from our awesome Community! If you have queries about any payments made to Jagex Games Studio, please follow the steps outlined below: Unexplained Payment Use of this website is subject to our Terms & Conditions, Privacy Policy and Cookie Policy. Player Support Team, also called the Customer Support Team, is the division of Jagex staff that interacts with players.The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists.A number of the support team have their own @Jagex Twitter accounts and occasionally appear on RuneScape livestreams and podcasts. If you are interested in working for Jagex see our jobs section. Can temporarily mute other players, Jagex then reviews the incident. Green crown next to their name and green outline on forum posts. We would like to show you a description here but the site won’t allow us. When contacting us, you will also need to provide the following information, so that we can ensure you receive a fast response. The value and currency of the payment that was made with your card. Thank you for your patience. For a list of our verified Community Helpers please see below. Apply. Experience RuneScape. We hope you enjoy the subscription or micro transaction you recently purchased for one of our games. We're hiring! If you require support with a payment, account or technical issue, please head to our Support Centre. The question here is what caused it to be falsely banned? We would like to show you a description here but the site won’t allow us. There are 3 types of Moderators that you may meet along your adventures: You may also encounter our Community Helpers! The support team is totally disheveled and shouldn't be just a twitter account. Anyways, while I was unbanned because I genuinely hadn't done anything, there are plenty of people who still need help with their accounts. For advertising queries contact: advertising@jagex.com. Learn how to identify users by their Chat Badges. Product PS Liaison - Jagex Partners. Privacy Policy and Cookie Policy, Providing players with helpful links to the Support Centre. We have a long-term commitment to support the mental wellbeing of everyone at Jagex. You can manage the marketing preferences for your account here. Many of our JMods also have their very own Mod Twitter account, where they talk about anything from what they had for breakfast to the very latest game updates! Return to Support site Submission successful. They do so out of their passion for the community. For press enquiries contact: press@jagex.com, Jagex Ltd. The team is lead by Mod Kelvin, the head of Customer Support, who is supported by a team of three service managers and 35 support specialists. Press Release 10th June 2020 $250,000 Raised for Jagex Charity Partners. Within each section, users are provided with a drop-down of predefined subjects. If you would like to make a complaint please see section 20 of our Terms and Conditions. Anyways, I apologize for some of the things I said, but I am still ardent on the fact that their customer support isn't on par with the standard of a business as enormous as Jagex. Player Support. We would like to show you a description here but the site won’t allow us. The support team is totally disheveled and shouldn't be just a twitter account. Jagex Player Support. RuneScape Support How can we help you? Apply. This page was last modified on 11 October 2018, at 17:12. PMods help Jagex by protecting the community from disruptive or offensive players. Essentially. The Old School RuneScape Wiki also has an article on: https://runescape.wiki/w/Player_Support_Team?oldid=26087242, Player Support manager; Head of Anti-cheating, Senior Player Support Specialist; Training Curator. We would like to show you a description here but the site won’t allow us. Then you have the people chancing it when their bot gets them banned, claiming it was a false ban and so on. Unsolicited password reset requests The account's Display Name or Login name/email address. If you are a governmental Law Enforcement agency in need of further assistance then please use: lawcontact@jagex.com. We would like to show you a description here but the site won’t allow us. Jagex Partners. The card holder's name, as shown on your card. Please. Now that I've experienced it and went through the whole @jagexsupport system, I understand why they get so annoyed. Taking time to investigate the account was one thing, but receiving a coherent response that details that the support team is looking into the account and give an estimated time to give the account back is a totally different thing. What Community Helpers doCommunity Helpers aid the Jagex Player Support team by: To ensure our helpers are providing the best possible service, they're issued with a set of guidelines and are regularly provided feedback by Jagex. Who are our Helpers?Most Community Helpers can be recognised by their in-game Community Helper title, which also displays on the forums. Let's take an example: Account A has been falsely banned, they were killing Glacors and next thing they know they get booted off and unable to log back in. We would like to show you a description here but the site won’t allow us. If you come across this, make sure you don't provide any details as it is a phishing scam and could compromise your account. Whatever it is, something tripped the system. PMods work hard to create a safe, fun and welcoming gaming environment. Organised by Mind, the mental health charity, the Index is a benchmark of best policy and practice and celebrates employers that promote and support positive mental health in the workplace. Security reminder No Mods or Helpers will ever contact you out of the blue via email or other sites to request information from you or make offers (such as PMod status), and you should never give out information such as your password - even to Mods. [1]. What Community Helpers can't do Whilst endorsed by Jagex, Community Helpers can not: How do I become a Community Helper?Community Helpers are currently selected by an invite only process. Apply. Copyright © 1999 - 2020 Jagex Ltd. 220 Science Park, Cambridge, CB4 0WA, United Kingdom, Use of this website is subject to our Terms & Conditions, Modern Slavery Act Transparency Statement, The first 6 and last 4 digits of your card. A subreddit dedicated to the MMORPG RuneScape. Any emails you received about this payment. Slow responses/ can only use 140 characters=inefficient. If you are a governmental Law Enforcement agency in need of further assistance then please use: lawcontact@jagex.com Please be aware that this address is to be used ONLY if you are a bona fide law enforcement officer, and are able to provide proof as to your identity. Its sad that you have to make a twitter account to even get help like this. This email is not to be used to contact us regarding any other issue. Looks like you offended some Jagex fanboys with that comment, judging by the downvotes you got. In this scenario, people at support will have to look into what caused it and have to find good proof that the ban was indeed false. Selecting these topics redirects the user to a relevant web page with information. Keep an eye on your email inbox for any updates from our team. What Community Helpers do Community Helpers aid the Jagex Player Support team by: Providing players with helpful links to the Support Centre For any billing related issues, please visit our payment support area here. I think Jagex needs to look into upgrading their support system, as right now it's sending a tweet and hoping to get a reply back. Private forums where they can discuss moderation and community issues with PMods and JMods. If you are still unable to explain this payment, please visit our payment help area here. We look for super friendly and knowledgeable people who are active on either Twitter or the Forums (or both)! We would like to show you a description here but the site won’t allow us. Anyways, if you get falsely banned, best thing to do is just send a bunch of tweets over and wait; if you didn't do anything to break the game rules, your account will be unbanned. Join The Team. Community Helpers are regular members of the community who go above and beyond to support players through our official Forums and Twitter channel.