Pure scam. She placed me in hold for 30 minutes only to come back on the line to say the supervisor's line was busy and she would have to place me on hold again. I received the cancellation email, but nothing about my credit. In addition, while filing the claims, I had to pull my bank statement and e-ticket confirmation. Checked reservation with the airline, all appears normal. Justfly.com has a consumer rating of 4 stars from 4,616 reviews indicating that most consumers are generally satisfied with their purchases. My Frontier flight changed days on me and I spoke with them and they refunded my flight. You can't get ahold of them. So far, the flight reservation I made last night seems good. As of today (1 August 2020), there is no response from the company which has had my money for 13 months. I spoke directly with the Finnair airline (Confirmation Number S2W853) who told me I was entitled to full refund. I will not give up..I will make this NATIONWIDE where they will be out of business.. First and foremost I believe a attorney should form a class action lawsuit suit against JUSTFLY and all the airlines who continue to allow them to resale tickets then offer NO support in helping to rectify any grievances. to verify, and they told us that the flight was never cancelled! They charge ridiculous fees and give you misleading information. So, for getting credit on me and my husband ticket, we had to pay $150. Basically a scam because there is no direct number to contact customer service. Sincerely, With no response from JustFly, I sent an email on 22 July 2020 and received a reply stating the refund was being processed. The airline asked me to have justfly.com request the authorization again. I will never use JustFly.com again and wouldn't recommend anyone to use it. My last call they transferred me and I was on hold for almost 2 hours to what I assume was a dead line as there was no music. I never received my email confirmation, but didnt worry...wrong move. For the past 21 days, I have called every 2 days (as instructed), to change the spelling of my first name on a reservation. I was rudely told by customer service, "use your credits by june or lose them". 003-381-690, 003-366-939 and 003-381-752. So a total of $700.00 because they gave me bad information. I purchased round trip tickets from SFO to AGP on Jan 8 2020. I am in the process of filing claims with the travel insurance company for reimbursement of the extra tickets I had to buy, however I doubt I'll ever see that money again. These people took money out of my account without my authorization. My flight was cancelled due to COVID 19 from IST to IAD by turkish airlines and I was charged $400.00 fee for two tickets by JUSTFLY when I asked them to cancelled since the flight was already cancelled by TK. They have me $31.70 (?). Per justly in order to receive any travel credits, I first had to "officially" cancel my flights. Okay, which was it? My first experience a night mare... Purchase airline tickets and was told they don't accept debit cards..however myself and family cancelled our flight with them..a few days later they re-run my debit card without my authorization and had my account overdraft n will not refunded my money..they are currently under investigation..it makes me so sick to the bottom of my stomach that , such act can be done n you have to go through fire to get whats yours back.. Take my advice and STAY AWAY FROM THIS COMPANY!! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. In addition, justfly.com told me that when, and if, I get … I tried calling to correct the names and was told travelers names were correct and another confirmation e-mail would be sent. Oh, I also bought travel/flight/trip insurance. I would NEVER use this company again, nor would I in any way recommend them to anyone I cared about! After looked into my file, he said that the reservation was cancelled due to credit card payment issue. The customer service representative was rude and unhelpful. Visit the bbb and file an official complaint. In the process of trying solving the I spent over an hour on the phone every time I called and was constantly put on hold and promised different things so many times. I was told because it is an international flight with 2 airlines I can not changed the name. Australia between 8/28/2015 and 9/3/2015 with Reservation numbers: Viking River Cruises - Viking refuses to refund the full 40k+, even though my husband, with a doctor's note, is unable to travel now or in the future. The Local Detectives - private investigators. I asked if he could find a comparable flight I had booked for about $400 per ticket and now it was $726 for the cheapest or over $1,000 for the same flight I presumably booked. This company is scam. NEVER, NEVER, NEVER use this organization. Also, the wait time is ALWAYS 40 minutes! JustFly said that airline would only change the flight dates but I had to use both tickets for the same destination through the same airlines; and I had to rebook by January 2021. JustFly never notified us, and in fact was sending us updates to check in and confirming our flight home the day before. We brought three set of tickets from justfly for our family's trip to Upon arriving at the airport I noticed that the boarding pass had different seat #s than my Justfly confirmation ticket. The experience was incredible frustrating -- we were My mom missed an important surgery all due this crooked website and booking agency! This is a criminal organization, don't use them!!!! I reluctantly agreed to pay the high fees to do so. I booked a trip on 02/28/20 with justfly for my wife and I and our three children. So basically, I've got a $3000 credit I can't use. "La Compagnie" canceled the flights due to coronavirus. We She also said I would have to contact American Airlines to change the names on my tickets for the return flight. I asked for supervisor, and was hung up on. Layers, SCAM, SCAM, SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I spoke with 3 people who gave me 3 different run-arounds. When I called back to Justfly and informed them of the information they still insisted the name can be changed. But I am still waiting for my partial refund. Still no resolution. YOU will never get you money back. It cost me $300.00 with them and another $400, as I lost the airfare and had to pay extra. Unfortunately, I was told they can't. She booked again and then again after several attempts. We were told we would get some money back plus travel miles to use. My email confirmation ticket from Justfly indicated the extra fees were charged and the the designated Economy Plus upgraded seats were listed on the tickets.