The algorithm is subject to change in future. Fandango Credits are dollar value balances that are deposited and stored within your Fandango VIP account after you make an exchange. But this night I was so upset that I decided not to purchase anything and just go straight to Theater room. The police ask him nicely to let me in and he so no! Contact Cinemark customer service. I have two personal email addresses. when you purchase 3 participating Suave products 9/1-10/31 at Walmart or Walmart.com. Rack up 500 points and you'll score a $5 reward for more movies. I requested to speak to a Manager and she Sarcastically told me that I was speaking with the manager and that her name was SUSANA GINEZ and that NO she wasn't going to give me a refund nor exchange the tickets. But also forced me to take a refund to punish me for going in to early. I read the ticket and it does not state anywhere about Rated R movie refunds. If a customer requests a refund, the money for the requested transaction is refunded back to the customer. Went in to see a movie on Tuesday night. What happened? In a majority of counties, there are laws that protect the rights of the consumers. Cinemark COVID-19 Update: In order to ensure the health & safety of our guests and employees, all of our theatres will be temporarily closed as of Wednesday, March 18. Good evening my name is Patricia Montenegro and the reason for my complaint is due to Managers customer service. Once we were ready to enter the Theater I decided to go to the Ticket Window to speak to the young lady that had sold my daughter the tickets to speak to her in reference to my 1 month old granddaughter. His name was Jesse Hagan. I went to the bank at 10 :39 am to deposit $160. They way they manager approach us was very disappointing told us that we can go but my child couldn't I was confused on my he would say that as if they had a daycare or something to help us with the situation on top of that we asked for a full refund and were told no we left with no movie and no refund I'm confused on why they would let us purchase a children's ticket then tell us we can take him in. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. REFUND. Cinemark.com - terrible customer service! All rights reserved. Go to https://www.fandango.com/returns or click ‘Refund/Exchange Ticket(s)’ link on the bottom of the page. Cinemark - Stolen seats and manager would not help me. I have been to the Cinemark In Evanston, IL, several times and not one-time have I seen employees checking on... To Whom It May Concern: By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. What are Fandango Credits and how do I use them? Companies are selected automatically by the algorithm. As I walked off the guy behind the bar hollered at me cinemark.com . I previously enrolled in the movie club on 05/12/18 and cancelled 11/24/18 eff 12/12/18. An exchange allows you to recoup both the cost of your ticket(s), as well as your convenience fee, in the form of a credit that may be used by you for a future movie ticket purchase through Fandango, MovieTickets.com, or Flixster. So why were we target?! He said no and threw me out. We have been going to Cinemark for years and I've seen strollers and carseats inside the theaters. I asked him since its only 4 days would I be able to at-least redeem those 5 or even rejoin and have them back credited and he stated no. We use cookies to improve your experience on our site and to show you personalised advertising. Do you have something to say about Cinemark? Rude managers, Customer service, Bag and backpack policy with zero flexibility and accomodation, Cinemark is ranked 12 out of 183 in Cinemas and Theaters category. Collect bonus rewards from our many partners, including AMC, Stubs, Cinemark Connections, Regal Crown Club when you link accounts. Please note that Fandango Credits cannot be transferred between Fandango VIP accounts.