We overheard some other people with the same issue and one of their group left and returned saying it was being “fixed”. Don’t go to imax! © 2020 Trustpilot A/S. Tickets scanned. Went to the cineworld in Newcastle upon tyne to watch starwars ( never again will i go there again ) there was an number of young people shouting though most of the film, and the usher did nothing the film was totally spoilt when i complaind after the film had finished, Which was a waste of time. The membership scheme launched 10 years ago and is now the largest cinema subscription program in the UK. We put on the new glasses but the movie was still blurred. Purchased food and drinks. I then complined to their head office again a waste of time i spoke to someone in customer services ( customer services a joke ) every time i opened my moth she over spoke me, i asked for the complaint to go to level 2 but was told no it is now closed i asked for a copy of their complaits procedure but was told this was private ( never heard of that before ) IN SHORT in my opinion a rubbish company, with no customer service THEY WILL NEVER GET A PENNY OUT OF ME AGAIN AND I WILL MAKE SURE EVERYONE I KNOW NEVER WASTES THEIR MONEY IN ONE OF THE CINEWORLD. Thankfully, the film started shortly after (there was of course the obligatory "You're watching Cineworld and please turn your phone off" thing first) but that still didn't stop some guy down the front muttering loudly, "Oh, thank christ!" It was my 4 year old daughters 2nd visit to the cinema and really enjoyed herself. Paid for a taxi to the cinema tonight. It was pounding. The staff called for first aid immediately, and the manager Lynn attended within about a minute. A glittering line-up, including Lily Collins, Ellie Bamber, Olivia Colman and Dominic West star in the new drama — which, unlike the 2012 silver screen version, is not a musical. Awful pre adverts, Ruined part of my experience! Lamar Odom Acknowledged That Khloé Kardashian Deserved Better From Him AND Tristan, Nick Viall Has the Best Reaction to Rumors Peter & Kelley Are Dating, Kevin Hart Gifts Crew With ‘Old School Cars’ at the End of Tour, “Happy New Year’s Eve, and let’s make 2019 a great year!” links. The adverts were all war and gun films before showing a 12 film and 12 year olds shouldn’t be seeing that! Enfield Cineworld shockingly bad and RUDE management! Collins, daughter of singer Phil Collins, has secured what is arguably her biggest role to date, as Fantine, a part which won Anne Hathaway an Oscar in 2013. Been an unlimited member since 2010, use Basildon and Braintree sites mostly, seen some changes in that time! Deb and Rachel have no idea how to deal with paying customers. All rights reserved. We went to the cinema and we sat dow in the IMAX room. When i called their customer service again for this situation they respond we cant do anything POOR and CHEAP BUSINESS EITHIC, POOR CUSTOMER SERVICE, CHEAP WAY TO MAKE PROFIT. Produced by Twelve’s in-house production facility and directed by Jamie Maule-ffinch, A World of Unlimited Possibilities stars actor and singer-songwriter Johnny Flynn; best known for playing Dylan in Netflix television sitcom Lovesick and most recently starring as Pascal Renouf in Beast.