Re: will not change channels Thank you so much for the "fix" or should I call it my "almost daily used fix." Power, volume, mute functions all work but channels don’t. Hello CuriousKoala10. If you have a home theater system connected, make sure the unit is turned on and set to the correct input source. If the remote or receiver won't work, the agent can help you order replacement hardware or schedule a technician visit for on-site troubleshooting. Hi - I am a customer but staying at an AirBnB with Xfinity cable box and remote. It even lets me sign in and half way loads the page. Hit "skip" for the next two options.

I was able to see all my channels for months than the LG app stopped working completely.

When do-it-yourself troubleshooting fails to fix the problem, your Comcast remote or receiver is likely malfunctioning, and you will need additional assistance from a professional Comcast agent or technician.

First thing:  power cycle cable box. Silver or black?

I have reached out and no one has any answers except to try again later! When your Comcast remote is not working, it may just have dead or low charged batteries. after the reset be sure to power unplug the television from AC for 30-60 seconds after it resets.

Make sure your X1 TV box is turned on. This is beginning to be very alarming that Fox News is the only news outlet that has not been accessible on xfinity. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. Do you have any ideas of what I can do to get it working again? Learn what you can do if your Xfinity TV or Xfinity Internet is out. Xfinity TV On Demand not working. Only when I try and play a show or movie does it do the three dots and then gives me a "device is offline" message. An agent will be able to help you reprogram and test your equipment. It even lets me sign in and half way loads the page. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sure did. I am a bot, and this action was performed automatically. We appreciate you for being a valued customer. An SAP or MTS toggle switch on the TV, VCR, etc. Looks like you're using new Reddit on an old browser. Thank you!

I would need a 60 foot Ethernet cable to do this or to carry my tv to another room. We have made changes to keep employees safe so response and call times may be longer than usual. I know my device is not online because Netflix and other sites work. - 3211539

I verified that they have the same WiFi information listed. Yes - I downloaded it from the lg tv store. I have 2 different LG TVs.

You can learn more about restarting your television box here: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. I'm sure others who may run into this problem will appreciate it. Having problems with your remote control? You can either contact Comcast by phone, try the Xfinity website's online chat support or visit an Xfinity store location near you to get help. Our community is your official source on Reddit for help with Xfinity services. To attempt to resolve your Xfinity TV streaming issues, have you yet attempted to update the Xfinity Stream App? You'll know it worked if you get a pattern of three green lights in a row at the end.

reboot the box (disconnect from ac power for 20 seconds or so). On Roku the app works but not on my LG TV and my TV is supposed to work.
XR8 is a device to allow radio frequency pairing between cable box and black remote instead of infrared. Im running into same issue....only news network not working is Foxnews. Check that you're pressing only one button at a time and that you're pressing the button firmly. Also make sure you do the long reset on the app, not the short.

The app has worked fine up to that time. I was just wondering if this is a problem with the app and is it going to be fixed soon? Comcast offers cable television, internet and home phone service. Solved: Not all channels in my channel lineup are showing on my TV. Here are two ways to reset your box. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. You might find that your Comcast remote won't change channels, other buttons won't work, or the remote stops working entirely. I have back tracked to my Roku units which work flawlessly. Comcast - any ETA on when this will be resolved? I am unsure what to do if this problem persists. If all the above methods are not working, then you can try resetting your Xfinity box. If only they had an Apple TV app. Every time I change the daily time my x1 box auto restarts, I am stuck on the channel I was watching & my remote can only turn my tv off/on or work the tv's volume. This has been going on for several weeks now. All other channels work fine!!! Tune to a channel included with your service. No.

Method 2: Resetting the Xfinity Box. Xfinity Instant TV Troubleshooting. Please contact the moderators of this subreddit if you have any questions or concerns. Volume control and mute work. https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box, https://www.xfinity.com/support/articles/remote-program-the-xr2-or-xr5-to-aim-anywhere. check to see if your TV's firmware is up-to-date. Services are branded Xfinity in areas where digital triple play services are available.

I am currently tangling with the same issue. It takes me to the Xfinity Get Started page but after I go through the authorization process, it says the device can only access Xfinity stream on you I -home Xfinity network... (which I would think it is on since I authorized it?). My property has a problem with randomly losing channels for a few hours or a few days at a time. Try that!

I was sent instructions on how to re-pair the remote and voila it works now. Comcast is a majority shareholder of NBC Universal. Thank you for visiting and posting on our subreddit. No resolution.
My connection works fine on the TV, I can access everything else but starting the other day, the Xfinity app stopped working. I have used the app for months and now it stopped working.

Any solution to the issue on the LG TV just staying on the Welcome screen on the Beta version? An interruption to the signal can cause the channel button to be unresponsive. I recently signed up with Xfinity and was excited about the ability to stream Live TV without having an actual cable box. I know it's not the answer your looking for but the SD channels work fine. They don’t appear to be looking at fixing this issue and seemed surprised that I was having it despite the fact I showed them several web threads reporting the same problem.