Here are a few more options. 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All rights reserved. This is how I fixed it: Go back to the movie overview, on the top of the page switch to Audio Language, and then select whatever language is available there. If that isn't resolving the issue, please contact Disney+ support here for more assistance: https://help.disneyplus.com/. The various configurations available to you are as follows: Audio Guide On/Off. All movies play fine except one. If your HDMI port does not provide power, you would have needed to connect a micro-USB cable adapter to the Roku Stick and have plugged it into a wall outlet. There are four speech rate settings: Slow, Normal, Fast, Very Fast. I’ve installed and removed the app and have reinstalled it. Cord Cutters News makes money through affiliate partner links: If you click on a link, we may earn a commission. You can just select to turn Audio Guide on or off, or on any screen you can by pressing four times. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. During playback, click the icon in the upper righthand corner of the screen, and look for the subtitles options. To select a specific speech rate, click  on your remote. Audio descriptions automatically display on Disney+ and won’t turn off. Manufacturer Support & Warranty Resources, Roku returns to home screen while streaming. Many of the streaming service offers that appear on cordcuttersnews.com are from companies which may also provide our site with compensation. I had tried everything recommended and nothing worked. Me too for the movie First Man. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. I just can't find the setting in there. Having this same issue! SpaceX Early Speed Test Results Are In: How Do They Compare to Expectations? Just to clarify, you are referring to the Audio Guide feature, where on screen text is being read aloud to you when you navigate inside the channel? Allows you to change the volume of Audio Guide with respect to the TV volume. Select Audio & Languages. This service is useless to me with this option on. I can change it to a non-english language and they go away, but if I then try to change it back to English (option #1), it reloads the video with English by the audio descriptions have turned on again. Sling Orange vs. Sling Blue: What's the Difference and Which Should You Choose? Thank you! When I watch the Movie, Mortal Engines, the audio track used contains a audio description of what is tap ok until “English” is highlighted (not “English US) [Audio”. Join our new Cord Cutting Tech Support Facebook Group for help. The issue is that when we play a video on Disney Plus, it plays a descriptive audio track for the visually impaired. It's not the Audio guide feature because it's not dictating the menu options (I double-checked that feature is turned off). Play a title that you have been seeing closed captions on. I was able to resolve by taking the following steps: 2) You should see two icons: text (subtitles) and audio (languages). Using my Roku Stick, the audio descriptions are on all videos by default and I can't get them off.