the two color flash means the remote can't find the set top box it is currently set up to control. There's nothing marked as such... is your remote model xr11 or xr15? Inside the box were the Xfinity Xi6 TV box, Xfinity XR15 voice remote, an HDMI cable, and a power cable. To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side. Learn how to activate Xfinity Flex. Talked to two Comcast techs and neither could help. All Rights Reserved. I apologize to hear of the issues you are having with the flashing on the TV screen. yes the one at the top. I checked the cables and they are not loose. Twice now I've been sent a streaming Flex box (I guess that's what it's called though it doesn't say as much on the packaging) so I can potentially be wooed away from Netflix and Hulu by watching the Peacock thing. if so, what colors? It's the newer, smaller one. Has anyone else had the remote fail to pair with the box? None of the shipping material gives the system a name. If you have the X1 Voice Remote, you can also use the voice command "Help." Goes with the simple streaming box, not the full-on DVR. All devices must be returned when service ends. I've gotten two boxes and two remotes now and neither seems to work. Hello, JennStarr. I hope I am posting in right area. Stick with that thread, this one is closed. In 2018 I read an article that Movies Anywhere was going to be available on Xfinity. Viewing will count against any Comcast data plan. No code appears when I hold those buttons down although the LED does change to a flashing green. The xfinity screen, every time I restart the box, always gives the prompt to verify my phone number but with the remotes incapable of communicating with the box, inputting the number is impossible. I was already on a call with a rep the day before who said she had sent a signal to the box and it would restart but it didn't come through. Confirm restart by tapping "Proceed With Restart. Neither box worked. It's like Im poking a platic spatula for all the good it does, both times. Check back often for a reply in this thread from a Comcast Official Employee. Eligible X1 TV box or Xfinity Flex required. then press the xfinity button and the LED on the remote should now flash only 'green' on the LED. I managed to fix the issue myself, somewhat. Learn more about... Your X1 TV box should resume playing in 5–20 minutes. Starz® and related channels and service marks are the property of Starz Entertainment, LLC. The xfinity screen, every time I restart the box, always gives the prompt to verify my phone number but with the remotes incapable of communicating with the box, inputting the number is impossible. I have escalated your issue to the Comcast Team available to these forums. Please send me a private message with your full name, the name of the account holder, and the house number of your address, so I can assist you. Peacock and related marks are trademarks of Peacock LLC. I was already on a call with a rep the day before who said she had sent a signal to the box and it would restart but it didn't come through.