Gamaw97. We've had the app for a long time and all was fine until the end of April. The remote … Firstly, that you’re far from the only one suffering from lag issues. New shows refuse to load, but the user can easily load shows in the queue. Update, after CBS failed to return call, or update, and did not fix the issue (No replies for roku) I canceled my subscription to CBS All Access, and bought it through Amazon. Live streaming is fine. But you know what, CBS Access is only meant to be streamed within the United States. Mine is doing the same thing, I'm trying to watch Fraiser and the first segment is fine as far as syncing voice and action, but after it fades to black then the next scenes till the end of the show it's out of sync. After all, there’s a reason why this is the most commonly recommended fix for software bugs and issues. If this does not work, switch to mobile data. We'll have a member of our support team reach out directly to assist. Once restarted, please restart your device then relaunch CBS All Access and Sign In. Error UVP 1011 seems to make CBS All Access not letting me to sign in. Irrespective of which is too complex to handle, many people can’t view shows in the app library but can watch live TV seamlessly. Are you paying for your CBS subscription through Roku, or directly with CBS? Although, there are other things you can try: There are some users who have complained that the app keeps kicking them out like they owe rent. Many channels on Roku are developed and maintained by the channel provider themselves. CBS All Access Live TV streaming stays in the loading (swirling circle) stage for an extended period of time and sometimes never starts live streaming. I deleted the CBS app, and re installed, no helpI checked updates, and found one, upgraded Roku, no help. Ridiculous. Would prefer if I could select a low resolution or if it was automatic like hulu and youtube. Check your network cables and drivers for possible component issues. You can find your activation code on your TV screen. Here is what you can do: Remove the channel from Roku. You'd think it would work flawlessly with some minor issues now and then like anything else. Once your player starts up again, add the channel back once more. Interestingly, this mostly occurs in the evening prime time hours. If your buffering issues happen at peak hours, then resort to using a VPN. Re: problems with CBS all access app #212; Wed Oct 18, 2017 6:55 pm. I want a share button so I could possibly share a show I like with a friend. You can reach CBS All-Access support here: (888) 274-5343 or online at https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa. Please be aware that the Roku 2XS is a much older device. @ktetch @doctorow I have the same problem with my roku tv. Link to this thread and include the following information: - Your device ID, software version and build (all found under Home > Settings > System > About). No matter what browser, what device, or what wifi, my content stutters and sputters along. So I have tried the same. Why? Sorry to hear about the experience you're running into in that channel. Roku ultimate, and was working with CBS All Access. I was just having this problem. CBS All Access buffering problems. Maybe that's the issue. You could be having some packet loss due to the fact that servers can get slowly overcrowded. All I can suggest is finding some virtual sound tests per to force 5.1 properly into 2.0 Your problem likely has nothing to do with Roku - I've been dealing with the same annoyance streaming directly from the website. That is, when it opens and closes by itself. I'm really just trying to understand if I'm literally the only subscriber with this problem. CBS had no issues refunding the subscription, no argument at all. I have always restarted the device prior to adding the channel back again. Even when it does work it’s the only channel that buffers constantly. RokuDanny-R. Roku Employee Mark as New; Bookmark; Subscribe; Mute; Subscribe to RSS Feed; Permalink ; Print; Email to a Friend; Report Inappropriate Content ‎04-15-2020 03:05 PM. I have this same problem and can not get it to work. One is an ultra and the other a stick. We press the app and it takes us to a screen to choose between two payment plans. Delete and reinstall the CBS All Access application. The buffering/stuttering is so bad that I had to cancel. The version is 2.0 b20170417.2 and there has been no change. Buffering is simply a hiccup in delivering your content efficiently, so let’s see how we can tackle this challenge. I'm really more frustrated in the length of time without a resolution. Manufacturer Support & Warranty Resources, https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa, Can no longer go back to the previous video on Roku Youtube. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. There are some users who have complained that the app keeps kicking them out like they owe rent. Hi, Thanks for letting us know about the issue that you are experiencing. Yes, CBS through Amazon also works on the Roku, but, I could not get CBS all access on the TiVo, and as it turns out could not get it on the Roku ether. CBS All Access has earned its place as one of the best. Here are some potential solutions, although there is no sorcery about it: If any of this doesn’t work, use the process we explained is the CBS All Access Is Exiting Automatically section. Redownload the application and try logging in. By using our Services or clicking I agree, you agree to our use of cookies. For troubleshooting that channel's features and functionality, you'll want to contact CBS All Access support directly to inquire further. Does this clear up the issue you are seeing? Press question mark to learn the rest of the keyboard shortcuts. 35-40mps on 5G) In the past, the CBS All Access constantly Fails. And just to be nice the show should play with ultra mega commercials lol. CBS All Access Is Exiting Automatically. If other channels are working correctly, and you only experience this issue on the CBS All Access channel (app), that is likely an … Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Replace your CAT 5 Ethernet cables with the CAT 6 type. We worked closely with them to resolve the issue.” Now, this tells us two things. It is quite hard to pin down, but you can do any or all of these: As one would experience with other apps, maybe things just need to be started afresh. I would hate to buy a newer ROKU and find this buffering problem persists. “A small number of CBS All Access users experienced problems with buffering last night due to technical issues with one of our delivery partners. In these cases, the channel provider will need to investigate the issue in order to help resolve it. One thing you might also try would be to see if you have a 'Volume mode' enabled by pressing the * key during playback of content inside the channel. I have an ROKU EXPRESS 3930RW. Black Friday looms. The same thing is happening right now on my TCL. Here is what you can do: If you do this and do not get any results, reach out to CBS All Access support via this link. Besides their incredible originals which can go head to head with the best out there, the platform rolls out tons of incredible shows you don’t want to miss out on. Checked for updates (none). However, we would be happy to see what we can do to help get you back up and running. If you’re having any trouble with CBS All Access, the good-old restart method should do the trick. If other channels are working correctly, and this issue is only occurring inside that particular channel, then it's likely that the channel developer may need to help address the issue occurring inside their channel. ROKU, the ROKU Logo, ROKU TV, ROKU POWERED, "Streaming Stick," "HAPPY STREAMING" and "NOW THIS IS TV" are trademarks and/or registered trademarks of Roku, Inc. in the United States. tubey Posts: 22 Joined: Thu Apr 20, 2017 6:09 pm. Well, it is probably because of network congestion. I dont mind 720p if it works. So my homeless level poverty stricken friends can join in on this techno revolution. Sometimes sound will start but video doesn't after 30 - 60 minutes and occasionally the video starts after or sometimes not and then I just give up. Talked to CBS support (really nice). To CBS? Have you contacted CBS All-Access support yet to report the issue and request additional assistance with the issue you are seeing in their channel? Highlighted. Watch the good fight and Star Trek. I think if it's through your Roku account, you have to cancel it first before Roku will let you delete it. Manufacturer Support & Warranty Resources. Once your player starts up again, add the channel back once more. Uninstalled CBS app, rebooted Roku. Why did a current show disappear on Roku HBO. If it is a movie i streams no issue, and live TV. Is anyone else experiencing these issues? Also, is your Roku device’s firmware updated to its latest version? Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings. It works on all devices except Roku. Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further. This is obviously NEVER going to get fixed. I'm having the same problem, but also having problems with HULU freezing after commercials, and just playing audio. CBS is aware of this issue, and according to the excellent csr I spoke with via phone, many Roku users have been calling CBS and describing the exact same navigation issues with VOD on the Roku platform. Thanks, Danny I tried to do this before, and only could sign up for a new service, not link my existing. I've been watching CBS All Access on Roku for several years now. Same issue here. Keshi Ile writes articles - how-tos, gadget & software reviews and tutorials, and related tech content. It's been a month with no resolution which is frustrating. It is the only channel that is having issues and the issues are only with certain segments of the CBS All Access app. Total waste of money! Also if a comercial takes 2 minutes to load it should skip one as a courtesy. Check the associated email for a verification link. I logged in via the Roku app (as well as the website.) Mine, when it worked worked well. Way to go CBS! Or, you could upgrade your connection plan to get more bandwidth. Everything is up to date. You can reach CBS All Access support here: https://cbsi.secure.force.com/CBSi/knowledgehome?referer=cbs.com/aa. Deliberately restart the signing in process after leaving it for about 3 minutes. I think its a problem with bandwidth. Once the device reboots, re-add your CBS channel. I just posted another topic like this, but then noticed yours.I can navigate without any problem, but when I try to play an episode I get kicked out to the Roku menu. Buffering is one of the most annoying problems you might face when using streaming services. Some users experience problems with their Continue Watching Queue. I tried to press the $5.99 plan hoping it would ask for a password but it wanted my Roku pin so it can automatically charge my credit card. Ultimately, they won’t be able to deliver your content like a Porsche with no brakes. Ongoing issues with the 9.2 release are making longtime, loyal Roku users bail from this platform. Manufacturer Support & Warranty Resources, Can no longer go back to the previous video on Roku Youtube. Serial# - 13C1A7047356 I pay through Roku, but it's fine now, I haven't had trouble since the day after my complaint, thanks for the info tho ! I found answers on the Roku community, I myself had to uninstall then reinstall the cbs app then do a restart of the Roku itself and I haven’t had any issues since. Why did a current show disappear on Roku HBO. Error UVP 1011 seems to make CBS All Access not letting me to sign in.